Job Description

Base pay range: $40.00/hr - $45.00/hr

Title: Freelance Copywriter

Onsite Requirements: Hybrid - 4 days onsite in downtown Boston

Start: ASAP

Duration: 2 months

Job Description

Our client is seeking a detail-oriented freelance communications professional with experience in customer communications to help us review and refine outbound messages for our personal auto and home insurance customers. This role will focus on auditing and improving existing communications, including emails, letters, SMS, and policy notices, ensuring they are clear, accurate, and consistent with our brand voice. You will help us improve how, when, and what we communicate to customers across the policyholder journey, from onboarding to renewals and claims.

Responsibilities

• Review existing customer-facing communications (e.g., policy documents, billing notices, claims updates, non-renewal letters, and other assets) for accuracy, tone, and cadence in the lifecycle.
• Provide editorial feedback and recommend rewrites or improvements.
• Contribute to a centralized style guide and messaging framework.

Must Haves

• Solid professional copywriting, content strategy, or editorial experience—ideally in insurance, financial services, or another regulated industry.
• Deep understanding of plain language principles and ability to translate complex topics into customer-friendly language.
• Familiarity with personal lines insurance, especially auto and home policies, documents, and customer lifecycle.
• Exceptional editing and proofreading skills with attention to tone, structure, grammar, and message flow.
• Strong organizational skills and the ability to work independently on multiple reviews at once.
• Experience working with legal/compliance teams and interpreting regulatory guidelines.

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Employment type: Full-time

Seniority level: Entry level

Job function: Marketing

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